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Shipping Policy

  • Your Order

    From the Order Info page you'll see your item description and price of your item(s), once your order is placed, we will provide information on your order by email.

  • ORDER CONFIRMATION EMAIL

    The Order Confirmation email provides the order number and a summary of all the item(s) on your order. To check you Order Status, please login to www.serendipityhouse.com.hk and click on my account to show your order.

  • Shipment confirmation email

    We'll send a Shipment Confirmation email when your item(s) ships out from our fulfilment center. The Shipment Confirmation email includes the order number, estimated duration of your shipment, shipping/ billing address, and a summary of all the item(s) on your order.

  • Shipment delivery duration

    In normal circumstance, your ordered item(s) will leave our fulfilment center 1 business day after you place your order. While we work hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer ship times.

    Please also note that delivery times vary according to your selected delivery address/ region and availability of your item(s). Please refer to the table below on the typical delivery duration. Normally, typical delivery duration is around 3 business day for Hong Kong locally.

    AreaDelivery Duration
    New Territories 3 to 4 Business Days
    Kowloon Area 2 to 3 Business Days
    Hongkong Island 2 to 3 Business Days
    Lantau Island, Airport, Discovery Bay, Tung Chung Additional charges may apply
    Outlying Island No Delivery Available

    Occasionally, we will confirm shipping and delivery time, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email and provide a new estimate ship and delivery times.

  • Shipping cost

    Free delivery is offered for purchase over HK$699 (net). For purchase below HK$699, a shipping fee HK$120 is charged. Additional charges may apply for Lantau Island, Airport, Discovery Bay, Tung Chung area.

 

Privacy Policy

  • Date of Last Revision: Aug 3, 2015

    Serendipity House values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to this website (www.serendipityhouse.com.hk), and the services available through our Site (collectively, the “Services”).

    By visiting the Site, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service (available on this website), including its applicable limitations on damages and the resolution of disputes. The Terms of Service are incorporated by reference into this Policy.

  • WHAT INFORMATION DO WE COLLECT ABOUT YOU?

    We collect information directly from users, such as when they sign up to receive special offers from us or register for an account with us. We also collect certain information automatically through your use of our Site or Services.

  • Information you provide

    We collect information that you enter on our Site or provide to us in any other way. For example, we collect information from you when you make a purchase from us, create an account (offered as a convenience to customers but not required), request information, submit a review, or otherwise contact us. The type of information that we collect from you depends on your interaction with our Site and your use of our Services, but may include: full name, mailing address, billing address, email address, payment information (for purchases) and any other information that you choose to provide.

  • Information we collect automatically

    We automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site. We use this information to enhance your online shopping experience and to enable us to provide you with an easier and more personalized level of service. On some of our Sites, we may combine this information with personal information that you have provided to us. Please see the section “How Do We Use Cookies and Other Tracking Mechanisms” below for more information.

  • How do we use your information

    We use the information we collect for the following purposes:

    • 1. To fulfill your orders or otherwise provide our Services to you.
    • 2. To communicate with you (including via email), such as to respond to your requests/inquiries and for other customer service purposes.
    • 3. To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
    • 4. Where permitted, for marketing and promotional purpose. For example, in accordance with applicable law and with your consent, we will use your email address to send you news and newsletters, special offers, and promotions, and to contact you about products or information (offered by us or in conjunction with third parties) we think may interest you. We may use your information to assist us in advertising our Services on third party platforms and sites.
    • 5. Where permitted, for traditional mail marketing. From time to time, we may use your information for traditional mail marketing purposes. If you do not want to receive mail from us, please log-into your account and change your preferences. If you opt-out of direct mail, we will continue to use your mailing address for transactional and informational purposes regarding your purchases and your inquiries.
    • 6. To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to improve our Site and Services, to respond to user preferences, and for research and analytical purposes.
  • DOES SERENDIPITY HOUSE SHARE THE INFORMATION IT COLLECTS ABOUT YOU?

    We may share the information that we collect about you as follows:

    • 1. Service Providers/Agents. We disclose your information to third parties, including service providers, independent contractors, and affiliates that perform functions on our behalf. Examples include: fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customers lists, analyzing data, providing marketing and advertising assistance, providing search results and links (including paid listings and links), and credit card links. These entities are contractually required to protect your personal information.
    • 2. Trading Partners. Our product lines are offered internationally in conjunction with select international trading partners. Our trading partners’ use of your personal information is subject to this Policy.
    • 3. Affiliates. Where permitted, we may disclose the information we collect from you to our affiliates or subsidiaries for their own marketing, research, and other purposes.
    • 4. Non-Affiliated Third Parties. We do not share your personal information with non-affiliated third parties for their own marketing purposes.

    We also may share your information in the following situations:

    • 1. Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
    • 2. To Protect Us and Others. We release account and other information about you when we believe release is appropriate to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena; to enforce or apply our Terms of Use, this Policy, and other agreements; to protect our rights, safety, or property, our users, and others; as evidence in litigation in which we are involved; when appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
    • 3. Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
  • HOW DO WE USE COOKIES AND OTHER TRACKING MECHANISMS?

    We use cookies and other tracking mechanisms to track information about your use of our Site or Services. Doing so enables us to enhance your online shopping experience and to offer a more personalized level of service. We may combine this information with other personal information we collect from you. Please click here for additional information about the specific cookies and other tracking tools. Below is a summary of our practices.

    Cookies. Like many websites, we use “cookies” to obtain certain types of information when your web browser accesses our Site. We use this information to remember you once you have logged onto your account and to remember your shopping cart. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.

    • 1. Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in.
    • 2. Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Site and on third-party sites.
    • 3. Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function, such as the shopping cart.
  • HOW DO WE USE THIRD PARTY ANALYTICS AND TRACKING?

    We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site and Services. We use these tools to help us improve our Site, Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. On our Sites, we do not honor browser do-not-track requests for analytics purposes; if, however, you do not wish to be tracked for advertising purposes, please see “What About Third-Party Advertisers” below, which explains how to exercise your advertising choices.

  • WHAT ABOUT THIRD-PARTY LINKS?

    Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

  • WHAT ABOUT THIRD-PARTY ADVERTISERS?

    We use third parties such as network advertisers and other third parties to assist us in advertising, including displaying our advertisements on other websites and through social media platforms; we also may use network advertisers and other third parties to assist us in identifying relevant advertising on our Sites. Network advertisers are third parties that display advertisements based on your visits to our Site as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information about your usage of our Site and our services, as well as aggregate or non-personally identifiable information about visitors to our Site and users of our service.

  • AM I ALLOWED TO POST TO YOUR SITE?

    We like hearing from our customers. We invite you to post your comments, such as your reviews of our products, pictures, videos, and other information that you would like to be available on our Site. If you post content to our Site, all of the information that you post will be available to all visitors to our Site, along with your chosen reviewer name and city/state/country (as applicable). If you post your own content on our Site or Services, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

  • HOW SECURE IS MY PERSONAL INFORMATION?

    We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

    You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.

  • CAN I ACCESS, UPDATE, CORRECT, OR DELETE MY PERSONAL INFORMATION?

    You have the right to access and correct the personal information that we hold about you. If you created an account with us, you may access, update, and correct the information that you have submitted to us by logging into your account. If you made a purchase as a guest, or if would like to delete the information that you submitted to us, please contact our respective Customer Service Department by email at order@serendipityhouse.com.hk: As permitted by applicable law, we may retain changed or deleted information for archival purposes.

  • WHAT CHOICES DO I HAVE REGARDING USE OF MY PERSONAL INFORMATION?

    To opt-out of marketing emails, you may update your preferences by logging into your account or by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. To opt-out of postal mail, please contact Customer Service by email at order@serendipityhouse.com.hk. If you opt-out of receiving emails or postal mail about recommendations or other information we think may interest you, we may still send you e-mails/postal mail about your account or any Services you have requested or received from us.

  • WILL YOU TRANSFER MY INFORMATION OUTSIDE OF MY HOME COUNTRY?

    We will collect, use, and process certain information, including name, email address, mailing address, and credit card information) to provide our services to you. Your data also may be subject to access by law enforcement and other government entities, including courts and tribunals in accordance with the laws applicable in those jurisdictions.

  • HOW DO I GET IN TOUCH WITH SERENDIPITYHOUSE?

    If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact the applicable Customer Service department by email at order@serendipityhouse.com.hk.

  • CHANGES TO THIS POLICY

    This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site or by contacting you at the email address on file.

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