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The Serendipity Refund Policy

Returns are accepted within 10 days of your order date for orders placed on SerendipityHouse.com.hk within Hong Kong SAR.

  • After we receive your returned items, we will process your refund onto your original form of payment.
  • Original shipping and handling fees will not be refunded. Returned items will be inspected and must be returned in unopened and original condition.
  • Please allow 5-10 business days from receipt of your returned item(s) for your refund to post.
  • Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned.
  • Gift cards cannot be returned or refunded, unless required by law.

We only accept returns for eligible products purchased on SerendipityHouse.com.hk. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.